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Frequently Asked Questions

Frequently Asked Questions

【Hotel / Guest rooms】
There are non-smoking rooms◆
Our hotel offers non-smoking rooms in single, twin and double rooms.
Please understand that if the hotel is full, the smoking room will be d…Continue reading
【Hotel / Guest rooms】
Can I rent a charger?
We have three types of chargers available for loan at the front desk: iPhone, USB Type-C, and Android.Please understand that the quantity is…Continue reading
【Hotel / Guest rooms】
Could you call a taxi?
Please contact the front desk.
We will arrange.

≪Main taxi companies≫
Kotosan Taxi 0120-70-5667
Daiwa Taxi 0877-46-0033
【Hotel / Guest rooms】
Please let me know the time of check-in / check-out.
Check in → From 15 o'clock, it will be from checkout to 11 o'clock.

※However, if there is any special mention in the plan benefit, we will …Continue reading
【Hotel / Guest rooms】
Can I send my luggage in advance?
Yes.

Please send it to the address below.
〒 762 - 0053
　Ohamakita 1-2-33, Sakaide City, Kagawa Prefecture
　　　Sakaide grand hotel Front De…Continue reading
【Hotel / Guest rooms】
Can I use PayPay?
You can use PayPay for payment.
【Hotel / Guest rooms】
How much is the cancellation fee?
Cancellation policy is as follows.
　
　·The previous day, 20% of the room rate
　·On the day of arrival, 80% of the room charge
　·No, it is 10…Continue reading
【Hotel / Guest rooms】
Can I leave my luggage before check-in?
We keep baggage before check-in.Luggage will be kept at the front desk.Please let us know after you offer that you are staying on the day.
【Hotel / Guest rooms】
Can I use a credit card for payment?
Debit Card such as JCB, Visa, Master, AMEX, UC, DC, NICOS, Diners, Saison, Debit Card, etc. can be used.
【Hotel / Guest rooms】
Is the front desk open 24 hours?
The front desk is available 24 hours.
If you have any problems or questions, please do not hesitate to tell me.
【Hotel / Guest rooms】
What time should I check in?
The front desk staff is on standby for 24 hours.
There is no curfew in particular, but if your arrival can pass after 24 o'clock, it would b…Continue reading
【Hotel / Guest rooms】
Is there a trouser presser?
There is a trouser press for loan.
Please ask the front desk staff.
【Hotel / Guest rooms】
Is there an iron?
There is an iron for lending.
Please ask front desk staff.
【Hotel / Guest rooms】
Is there a humidifier / air purifier?
Both humidifiers and air purifiers for rent are located.
Please ask the front desk staff.
【Hotel / Guest rooms】
Is there a refrigerator in the room?
We have an empty refrigerator so you can put in your food and drink.Depending on the plan, you may be preparing mineral water etc. which are…Continue reading
【Hotel / Guest rooms】
Can you send me a lost item?
Forgotten things during your stay are saved for a certain period of time.
If you have any items left behind please contact us by e-mail or t…Continue reading
【Hotel / Guest rooms】
Can I extend my checkout time?
We will receive it at the following additional charge.
Every 1 hour extension, 1,200 yen (tax not included)
100% of the room charge after 14…Continue reading
【Hotel / Guest rooms】
When you have more than 2 rooms, will you be next to each other?
In relation to the structure of the building, the floor plan, and the guests of the consecutive accommodation, it is not possible to be next…Continue reading
【Hotel / Guest rooms】
Can I call each other in the room?
Yes, you can call me.
If you can call the room and push the room number you want to hang,
It is supposed to take even between rooms.

Also, …Continue reading