1. Scope

This privacy policy applies when you use the services and products of Grand Hotel Co., Ltd. (hereinafter referred to as the “Hotel”).

2. Purpose of Use of Personal Information

Your personal information will be collected and used for the following purposes:

• For hotel accommodation, banquets, restaurant reservations, various services, and customer safety
• To provide information, provide and manage services, products, events and campaigns handled by the hotel
• Conducting surveys regarding hotel services, products, etc.
• Development of new services and products for hotels
• All business related to 1. to 4. above
• Operations related to providing hotel services and products
• To provide information about services, products, events, and campaigns offered by hotels and partner companies, etc.
• Responding to inquiries, requests, etc.

3. Acquisition of Personal Information

We will acquire your personal information through appropriate and fair means.

4. Disclosure and provision to third parties

The Hotel will not disclose or provide personal information of customers to third parties, except in the following cases:
However, in cases of joint use or provision to business partners, this does not constitute disclosure or provision to a third party.

• When the customer has given their consent
• When disclosure or provision is required by law
• When it is necessary for the protection of a person’s life, body, or property, and it is difficult to obtain the customer’s consent
• When it is necessary to cooperate with a national or local government entity in carrying out public affairs, and obtaining the customer’s consent is likely to impede the performance of said affairs.
  
  • The purpose of use is to provide the information to a third party.
  • Items of personal data provided to third parties
  • Means or method of provision to third parties
  • When the information is notified to the individual or made available to the individual so that the provision of personal data that identifies the individual to a third party will be suspended at the individual’s request, and the provision of such data to a third party will be suspended at the individual’s request
  • When disclosing or providing statistical data or other data in a form that does not identify the individual
  • As part of the services provided to guests, our hotel will identify the name of the guest if we receive an inquiry from a third party by telephone or verbal about whether the guest is staying at the hotel or is in the room and the length of their stay, and we will respond by telephone or verbal about whether the guest is staying at the hotel or is in the room and the length of their stay, and if we receive a request to forward a message or luggage, we will pass the message on to the guest and provide guidance to the guest.
    If you request this, we will stop providing your personal information to third parties related to the above services. If you wish to stop providing your personal information, please inform the front desk staff at the time of reservation or check-in.

5. Outsourcing of business

The Hotel may outsource part of its operations and provide personal information to the outsourced parties to the extent necessary.
In such cases, we will enter into a contract with these business partners regarding the handling of the personal information and will provide appropriate supervision.

6. Management of Personal Information

We will properly manage your personal information and take the utmost care to prevent leakage, loss, falsification, etc.
We will provide in-house training to our executives and employees regarding the protection and appropriate handling of customers’ personal information.
In addition, we will determine the retention period for personal information depending on the purpose of use, and will dispose of it in an appropriate manner after that period has elapsed.

7. Application and Changes to the Privacy Policy

This Privacy Policy explains how the Hotel handles your personal information. By using the Hotel’s services and products, you are deemed to have fully understood and agreed to the contents of this Privacy Policy. Furthermore, the Hotel reserves the right to change this Privacy Policy at any time.