All accommodation contracts and related agreements to be concluded between this hotel and the Guest to be accommodated shall be subject to these Terms and Conditions. Any matters not provided for herein shall be governed by laws and regulations and/or generally accepted practices.
In cases in which the Hotel has entered into a special contract with a Guest insofar as this does not violate laws, regulations and generally accepted practices, notwithstanding the provisions of the preceding paragraph, the special contract shall take precedence over the provisions of the preceding paragraph.
A Guest who intends to apply for an Accommodation Contract with the Hotel must provide the Hotel with the following particulars:
If a Guest requests, during his/her stay, to extend his/her stay beyond the date specified in subparagraph 2 of the preceding paragraph, the Hotel will regard such request as an application for a new Accommodation Contract at the time such request is made.
An Accommodation Contract shall be deemed to have been established when the Hotel accepts the application as stipulated in the preceding Article. However, this shall not apply when the Hotel proves that it has not accepted the application.
When an Accommodation Contract has been established in accordance with the provisions of the preceding paragraph, an application fee set by the Hotel, within the limits of the basic accommodation charges for the period of stay (if it exceeds 3 days, then 3 days), shall be paid by the date specified by the Hotel.
The application fee shall first be applied to the accommodation fee finally payable by the Guest, and in the event of the occurrence of a situation to which the provisions of Articles 6 and 18 apply, it shall be applied in the order of penalty charges and compensation, and the remainder, if any, shall be refunded at the time of payment of the accommodation fee as provided for in Article 12.
If the application fee stipulated in Paragraph 2 is not paid by the date specified by the Hotel in accordance with the provisions of the same Paragraph, the Accommodation Contract shall become void. However, this shall only apply if the Hotel so notifies the Guest when specifying the due date for payment of the application fee.
Notwithstanding the provisions of Paragraph 2 of the preceding Article, the Hotel may enter into a special contract requiring no accommodation deposit after the Contract has been concluded.
If the Hotel has not requested the payment of the application fee as stipulated in Paragraph 2 of the preceding Article and/or has not specified the due date for the payment of the application fee when accepting your application for an Accommodation Contract, it will be treated as if the Hotel has accepted a special contract as stipulated in the preceding Paragraph.
The Hotel may refuse to enter into an Accommodation Contract under any of the following cases:
A Guest may cancel the Accommodation Contract by notifying the Hotel.
When the Guest has cancelled the Accommodation Contract in whole or in part due to causes for which he/she is liable (except when the Hotel has specified a due date for the payment of the application fee as stipulated in Article 3 Paragraph 2 and requested such payment), he/she shall pay a penalty as listed in Attached Table 2.
However, in cases where the Hotel has entered into a special agreement as provided for in Article 4, Paragraph 1, this will only apply when the Hotel has notified the Guest of his/her obligation to pay penalty charges in the event that the Guest cancels the Accommodation Contract, in accordance with such special agreement.
The Hotel may cancel the Accommodation Contract under any of the following circumstances:
When the Hotel has cancelled the Accommodation Contract in accordance with the preceding paragraph, the Hotel shall not charge the Guest for any accommodation services etc. which he has not yet received.
The Guest will be required to register the following particulars at the Hotel front desk on the day of accommodation:
The personal information we receive will be used to understand your usage history, process statistics to improve hotel services, send direct mail to customers who request it, and respond to inquiries, and will not be provided to third parties.
If the Guest intends to pay the charges prescribed in Article 12 by any means other than currency, such as traveller’s cheques, accommodation coupons or credit card, these shall be presented in advance at the time of registration prescribed in the preceding Paragraph.
The Guest may occupy the guest rooms of our Hotel from 3:00 p.m. to 11:00 a.m. the following morning.
Notwithstanding the provisions of the preceding paragraph, however, the Hotel may permit the Guest to occupy the guest room outside the hours specified in the same paragraph.
In this case, the following additional fees will be charged:
Guests are required to observe the Hotel Usage Regulations established by the Hotel and posted within the Hotel.
The opening hours of the main facilities of the Hotel are as follows. Detailed opening hours of other facilities will be provided in pamphlets, on notices posted in various locations, in the service directories in the guest rooms, etc.
The hours set out in the preceding paragraph may be subject to temporary change due to unavoidable circumstances. In such cases, we will notify you by appropriate means.
The breakdown and calculation method of the Accommodation Charges, etc. to be paid by the Guest shall be as set forth in Attached Table 1.
The accommodation fees, etc. as stipulated in the preceding paragraph shall be paid at the front desk by Japanese currency or by any other means acceptable to the Hotel, such as travellers’ cheques, accommodation coupons, credit cards, etc., at the time of the Guest’s arrival or upon request by the Hotel.
Accommodation charges will be charged even if the Guest voluntarily does not utilize the guest room after the Hotel has provided it to the Guest and made it available for use.
The Hotel shall compensate the Guest for damage if the Hotel has caused such damage to the Guest in the fulfillment or nonfulfillment of the Accommodation Contract and/or related agreements.
However, this does not apply when the cause is not attributable to the hotel.
Although our hotel has received the fire safety mark from the fire prevention authorities, we have also taken out hotel liability insurance to deal with the unlikely event of a fire or other incident.
When the Hotel is unable to provide a contracted room to a Guest, it will, with the Guest’s consent, arrange accommodation of similar standards elsewhere for the Guest where possible.
Notwithstanding the provisions of the preceding paragraph, if the Hotel is unable to arrange alternative accommodation for the Guest, the Hotel shall pay the Guest a compensation fee equivalent to the breach of contract charges, which shall be applied to the reparations.
However, if the inability to provide a room is due to reasons beyond the control of the hotel, the hotel will not pay compensation.
We will not accept any items worth more than 50,000 yen.
The Hotel will compensate the Guest for damages when loss, breakage or other damage is caused, through intention or negligence on the part of the Hotel, to goods, cash or valuables brought into the Hotel by the Guest but not deposited at the front desk.
However, for any items for which the Guest has not notified the Guest in advance of the type and value, the Hotel will compensate for such damages up to a maximum of 50,000 yen.
When the baggage of the Guest is brought into the Hotel prior to his/her stay, the Hotel shall be responsible for storing it only when such request has been approved in advance and shall hand it over to the Guest at the front desk at the time of his/her check-in.
If the Guest’s baggage or belongings are found left behind after his check-out, the Hotel will request instructions from the owner of the item upon request.
However, if there is no instruction from the owner or if the owner cannot be identified, items (excluding living organisms) will be stored for three months, including the day they were found, and then disposed of by the hotel.
The liability of the Hotel regarding the custody of the Guest’s baggage and belongings in the cases of the preceding two Paragraphs shall be in accordance with the provisions of Paragraph 1 of the preceding Article in the case of Paragraph 1, and with the provisions of Paragraph 2 of the same Article in the case of the preceding Paragraph.
When a Guest uses the hotel’s parking lot, regardless of whether the key to the vehicle has been deposited with the hotel or not, the hotel is merely lending the space and is not responsible for the custody of the vehicle.
However, if damage is caused intentionally or through negligence on the part of the hotel in managing the parking lot, the hotel will be liable for compensation.
When the Hotel suffers damage caused through intention or negligence on the part of the Guest, the Guest will compensate the Hotel for the damage.
Appendix 1 Breakdown of Accommodation Charges, etc. (related to Article 2, Paragraph 1 and Article 12, Paragraph 1) (applicable to accommodation facilities that do not provide breakfast, dinner, or dinner)
| breakdown | ||
|---|---|---|
| Total amount to be paid by the guest | Accommodation fee | ① Basic accommodation fee (room fee (or room fee + breakfast fee)) |
| Additional charges | ②Food and drink (or additional food and drink (food and drink other than breakfast)) and other usage fees | |
| ③Service charge (③ x 10%) | ||
| tax | B. Consumption tax | |
remarks
Schedule 2 Penalty Charges (related to Article 6, Paragraph 2)
| The date of receipt of notice of contract termination | No-show | On the day | The day before | 9 days ago | 20 days ago | |
|---|---|---|---|---|---|---|
| general | Up to 14 people | 100% | 80% | 20% | ||
| Organization | 15 to 99 people | 100% | 80% | 20% | 10% | |
| Over 100 people | 100% | 100% | 80% | 20% | 10% | |
(Note) The percentage indicates the ratio of the penalty charge to the accommodation fee (including consumption tax and service charges) for the number of people for whom the contract was terminated.
In order to maintain the public nature of the hotel and the safety of our guests, guests using our hotel are requested to observe the following rules in accordance with Article 10 of the Accommodation Contract.
If you fail to observe these rules, we may cancel your accommodation contract in accordance with Article 7 of the Accommodation Contract.
