Cancellation Policy

Grand Hotel Co., Ltd. will charge a cancellation fee in the event of a cancellation of your accommodation, meeting, banquet, or wedding, as set forth below.

Cancellation of stay

stay No-show On the day The day before 9 days ago 20 days ago
Up to 14 people 100% 80% 20%
15 to 99 people 100% 80% 20% 10%
Over 100 people 100% 80% 70% 20% 10%

Cancellation or change of banquets, meetings, and weddings

Banquets and Conferences On the day The day before 7 days ago 30 days ago 90 days ago
Exhibitions and Conferences 100% 80% 50% Application fee
banquet 100% 80% 50% 20% Application fee
wedding 100% 80% 70% 50% Application fee

*Changes to quantity and number of people can be made up to 2 days in advance.

*These regulations also apply to two meals per night.